Refund policy

At Texas Flowers & Gifts, every order is prepared with care. Because many of our products include fresh flowers, perishable items, food products, and customized arrangements, our return and refund policy differs from that of a traditional retail store.

Fresh Flowers and Perishable Products

Fresh flowers, floral arrangements, chocolates, sweets, and other perishable products are not eligible for returns once delivered or picked up.

Because flowers are natural products, slight variations in color, size, shape, and availability may occur. When necessary, we may make reasonable substitutions while maintaining the overall style, quality, and value of the arrangement.

Customized and Personalized Orders

Products that are customized or personalized, including custom floral arrangements, decorated messages, custom messages, selected colors, packaging choices, and other personalized options, are generally not eligible for return or refund once preparation has begun.

Damaged or Incorrect Orders

If your order arrives damaged, significantly different from what was ordered, or contains an incorrect item, please contact Texas Flowers & Gifts as soon as possible and preferably within 24 hours of delivery or pickup.

Please provide your order number, a description of the issue, and clear photos of the product when applicable.

After reviewing the issue, we may offer an appropriate solution such as a replacement, store credit, partial refund, or full refund depending on the circumstances.

Cancellations

If you need to cancel an order, please contact us as soon as possible.

Cancellation requests made before the order has entered preparation may be eligible for a full refund.

Once preparation, customization, or purchasing of perishable materials has begun, the order may no longer be eligible for cancellation or a full refund.

Orders that have already been dispatched for delivery cannot be canceled.

Delivery Issues

Customers are responsible for providing a complete and accurate delivery address and appropriate recipient contact information.

If delivery cannot be completed because of an incorrect address, inaccessible location, unavailable recipient, or other circumstances outside our control, additional delivery charges may apply.

If an order is confirmed as delivered to the address provided at checkout, Texas Flowers & Gifts is not responsible for loss, theft, or damage occurring after delivery.

In-Store Pickup

Customers should inspect pickup orders when collecting them whenever possible.

If you notice an issue with your pickup order, please notify us as soon as possible so we can review the situation.

Non-Returnable Items

The following items are generally non-returnable:

Fresh flowers and floral arrangements
Chocolates, sweets, and other food products
Customized or personalized products
Decorated or custom message products
Products that have been used, opened, damaged after delivery, or altered by the customer
Gift cards, if applicable

Refund Processing

Approved refunds will be issued to the original payment method whenever possible. Processing times may vary depending on the payment provider or financial institution.