Terms of service

These Terms of Service govern your use of the Texas Flowers & Gifts website and your purchase of products from us. By visiting our website, placing an order, or using our services, you agree to these Terms.

1. Online Store Terms

By using this website, you confirm that you are legally able to enter into a purchase agreement.

You may not use our products or website for any unlawful or unauthorized purpose.

2. Products and Availability

Texas Flowers & Gifts offers floral arrangements, preserved and decorative flowers, gift boxes, chocolates, sweets, teddy bears, personalized messages, and related gift products.

All products are subject to availability.

Because flowers are natural and seasonal products, the exact color, size, variety, or appearance of flowers and decorative materials may vary slightly from photographs shown on our website.

When necessary, we may make reasonable substitutions of equal or greater value while preserving the overall style and quality of the arrangement.

3. Product Images

We make reasonable efforts to display product images and colors accurately. However, actual products may vary slightly due to natural flower variation, seasonal availability, lighting, screen settings, handmade preparation, or packaging availability.

4. Prices

All prices are listed in U.S. dollars unless otherwise stated.

Prices, products, promotions, shipping charges, and availability may change without prior notice.

Applicable taxes and shipping charges may be added at checkout.

5. Orders

Submitting an order does not guarantee acceptance.

Texas Flowers & Gifts reserves the right to refuse or cancel an order when necessary, including in cases involving:

  • Product unavailability

  • Pricing or listing errors

  • Suspected fraudulent activity

  • Incomplete or inaccurate customer information

  • Delivery limitations

  • Other circumstances that prevent us from reasonably fulfilling the order

If we cancel an order after payment has been successfully processed, an appropriate refund will be issued.

6. Customized and Personalized Products

Certain products may include customer-selected options such as flower colors, packaging, decorated messages, custom messages, add-ons, gift items, or other personalization.

Customers are responsible for reviewing all personalization details before submitting an order.

Once preparation of a customized or personalized order has begun, changes, cancellations, or refunds may be limited.

7. Decorated and Custom Messages

Customers are responsible for ensuring that submitted custom messages are accurate and appropriate.

Texas Flowers & Gifts reserves the right to refuse messages containing unlawful, threatening, abusive, discriminatory, obscene, or otherwise inappropriate content.

We are not responsible for spelling, grammar, or wording submitted by the customer unless the error was made by us during preparation.

8. Chocolates, Food Products, and Allergies

Some products may contain or come into contact with common allergens such as milk, nuts, peanuts, soy, wheat, or other ingredients.

Customers are responsible for reviewing product information and informing recipients of known allergies.

Texas Flowers & Gifts cannot guarantee that food products are free from allergens unless specifically stated.

9. Shipping

Texas Flowers & Gifts currently offers shipping to eligible addresses within the state of Texas only.

Available shipping methods, fees, and estimated delivery times are shown at checkout.

Delivery estimates are not guaranteed and may be affected by weather, holidays, carrier delays, high order volume, or other circumstances beyond our reasonable control.

Please refer to our Shipping Policy for additional details.

10. In-Store Pickup

Free in-store pickup may be available for eligible orders.

Customers should wait for confirmation that an order is ready before arriving for pickup.

Pickup times are estimates and may vary during holidays or periods of high demand.

11. Customer Information

Customers are responsible for providing accurate:

  • Contact information

  • Billing information

  • Shipping address

  • Recipient information

  • Apartment or suite numbers

  • Phone numbers

  • Personalization details

Texas Flowers & Gifts is not responsible for delays, failed delivery, or additional costs resulting from inaccurate or incomplete information provided by the customer.

12. Returns, Refunds, and Cancellations

Returns, refunds, replacements, and cancellations are governed by our Return and Refund Policy.

Because many of our products are fresh, perishable, personalized, or made to order, certain purchases may not be eligible for return or refund.

13. Payments

Orders must be paid using an available payment method offered at checkout.

Texas Flowers & Gifts does not directly store full payment card information. Payments may be processed through Shopify and approved third-party payment providers.

14. Fraud Prevention

We reserve the right to review, delay, refuse, or cancel orders that appear fraudulent, unauthorized, suspicious, or inconsistent with normal purchasing activity.

Additional verification may be requested before an order is fulfilled.

15. Intellectual Property

All website content, including photographs, product descriptions, branding, graphics, designs, and other original materials, is owned by or licensed to Texas Flowers & Gifts unless otherwise stated.

Content may not be copied, reproduced, distributed, or commercially used without permission.

16. Third-Party Services

Our store is hosted by Shopify and may use third-party services, payment providers, applications, carriers, and other service providers.

Your use of certain services may also be subject to the terms and privacy policies of those providers.

17. Limitation of Liability

To the extent permitted by applicable law, Texas Flowers & Gifts will not be liable for indirect, incidental, special, or consequential damages arising from use of our website, products, shipping services, or third-party services.

Nothing in these Terms limits rights that cannot legally be excluded under applicable law.

18. Changes to These Terms

We may update these Terms of Service from time to time.

Changes will become effective when posted on our website. Continued use of the website after changes are posted constitutes acceptance of the revised Terms.

19. Governing Law

These Terms are governed by applicable laws of the State of Texas and the United States.

20. Contact

If you have questions about these Terms of Service, please contact Texas Flowers & Gifts using the contact information provided on our website.